What are the major issues that New Zealand's electricity consumers face?

Judi Jones - Electricity and Gas Complaints Commissioner talks about electricity consumer issues and who is responsible for addressing these.

Customers

Our Customers
Meridian provides electricity for customers from households, to businesses of every type, to some of New Zealand's largest corporations and institutions.
We are working hard to give each of these customers a new experience of electricity. During the year we established a new Retail Directorate to give us the focus and resources we need to achieve that goal.
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Our People

Our People
Our business is complex and varied. We are fortunate that there is such a diverse range of skills among our people, from engineers looking after some of New Zealand's most important assets, to traders looking after Meridian's interests in the electricity markets. In between, there is a whole range of skills, talent, experience and responsibilities.
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Environment

Environment
Meridian have had a sustainability policy in place since 2001 which requires us to take into account the social, financial and environmental impacts on our communities, our country and our planet when making decisions. The policy was recently updated with more detail and specific responsibilities and actions for each area of the business. Putting that policy into practice requires actions, not words.
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Community

Our Communities
Meridian is committed to supporting the communities we are involved with. We acknowledge the significant and enduring contribution they make to our Company's achievements. Through sponsorships, community funds and providing employment and fundraising opportunities we make a positive contribution to the communities we operate in.
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